1. Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the Sales portal website or use our services.

These Terms and Conditions apply to all private sector businesses, resellers, and individual buyers purchasing from D2D IT Services LLC.

2. Use of Services

• You must be at least 18 years old to access our website and place an order.
• You are responsible for ensuring that any information provided to us is accurate, complete, and current.
• You agree not to use our website or services for any fraudulent, unauthorized, or illegal transactions.

3. Sales & Payment Terms

• Quote Validity – Commercial quotes remain valid for 7 days from the date of issue unless otherwise specified.
• Accepted Payment Methods – We accept:
  • Credit Card (Processing fees apply)
  • ACH
  • Wire Transfer

• Payment Terms – Full upfront payment is required before order processing. Orders will not be processed until payment is received in full.
• Credit Card Processing Fees – A standard credit card fee applies to all transactions.
• Sales Tax – Sales tax is charged where applicable by law. Buyers must provide a valid tax exemption certificate if applicable.

4. Shipping & Delivery

• Orders will be processed only after full payment is received.
• Shipping fees are calculated separately and will be included in the final invoice unless otherwise stated.
• Estimated delivery times vary based on product availability and shipping carrier delays.
• Tracking information will be provided once the order has been shipped.

5. Return & Refund Policy

• Non-Defective Returns – Returns are only accepted for unopened, original packaging items within 15 days of purchase.
• Restocking Fee – A 20% to 30% restocking fee applies to all non-defective returns.
• Defective Products – Must be reported within 7 days of delivery. Replacement is subject to manufacturer warranty.
• Return Shipping – Customers are responsible for the return shipping costs unless the return is due to a defect or shipping error on our part.

6. Order Cancellation Policy

• Orders cannot be canceled once processed. If a cancellation request is made before shipment, the order may be canceled at the discretion of D2D IT Services LLC.
• Orders that have already been shipped cannot be canceled and will follow the return policy outlined above.

7. Limitation of Liability

D2D IT Services LLC and its affiliates are not liable for:

• Any loss of business, profits, or revenue resulting from delayed or defective products.
• Carrier delays, manufacturer lead times, or out-of-stock items affecting order fulfillment.
• Any misuse, improper installation, or damagecaused after delivery.

8. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the State of Texas, without regard to conflict of law provisions.

9. Changes to Terms

D2D IT Services LLC reserves the right toupdate or modify these Terms and Conditions without prior notice. Continued purchases from our platform constitute agreement to the revised Terms.

Email: sales@d2dis.com

Ph: +1 (512) 379-8388