Eligibility for Returns and Replacements:
Returns and replacements are only accepted within 30 days of the order date.
To be eligible for a return or replacement, the item must be unused, in the same condition that you received it, and in its original packaging.

Procedure for Returns and Replacements:
To initiate a return or replacement, please contact our customer service team at sales@d2dis.com with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. RMA Form

Return Shipping:
Customers are responsible for paying for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds and Replacements:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
For replacements, we will ship the new item to you once the returned item is received and verified.

Non-Returnable Items:
Certain items are non-returnable, including but not limited to software, digital downloads, and customized products.

Defective or Damaged Items:
If you receive a defective or damaged item within 30 days of the order date, please contact us immediately at sales@d2dis.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.