• +1 (512) 379-8388
LOGIN

Eligibility for Returns and Replacements:

Empowering federal agencies with cutting-edge IT hardware and solutions to drive success.
Returns & Replacements
U.S. Federal Customers Only
Support
sales@d2dis.com
We aim to keep federal procurement simple and compliant. Please review the policy below before initiating any return or replacement.
Eligibility for Returns & Replacements
Returns and replacements are accepted within 30 days of the order date. To be eligible, items must be unused, in the same condition received, and in the original packaging.
Procedure (RMA Required)
To initiate a return or replacement, email sales@d2dis.com with your order number and reason. Our team will provide a Return Merchandise Authorization (RMA) number and instructions.
Submit RMA Form
Include: Order # + Reason + Photos (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds, Replacements & Restocking
  • Non-defective returns may be eligible for a refund and may be subject to a restocking fee of 20%–30%.
  • Return requests should be submitted within 2 weeks of the invoice date.
  • Items purchased under GSA contracts may have different return restrictions per contract terms.
  • Defective products must be reported within 2 weeks of delivery. Replacements are subject to manufacturer warranty.
Once your return is received and inspected, we will notify you of approval or rejection. If approved, refunds are processed back to the original payment method within a reasonable time. For replacements, we ship the new item after the returned item is received and verified.
Non-Returnable Items
Certain items are non-returnable, including (but not limited to) software, digital downloads, and customized products.
Defective or Damaged Items
If you receive a defective or damaged item within 2 weeks of the order date, contact sales@d2dis.com immediately with your order number and a description of the issue. We will arrange a replacement or refund as appropriate.
We appreciate your understanding and cooperation.
If you have questions or need assistance, please contact our customer service team at sales@d2dis.com.

Thank you for trusting D2D IT Services.

EXCEL IN YOUR IT JOURNEY WITH
D2D IT SERVICEs.

At D2D IT Services, we expertly meet your distinct needs for third-party hardware maintenance and networking with comprehensive, seamless solutions. Our unmatched expertise, profound knowledge, and proven reliability ensure your infrastructure is not just supported, but optimized. Ready to elevate your IT capabilities? Let’s explore how D2D can enhance your infrastructure today.

CONTACT AN IT SPECIALIST TODAY
Commercial Customers (Limited / Website Reference Only)
D2D IT Services is primarily focused on supporting U.S. government customers. If a commercial order is accepted, returns are generally:
  • Return window: Typically within 7 days of delivery (items must be unused, unopened, and in original packaging).
  • RMA required: Email sales@d2dis.com to request an RMA before shipping anything back.
  • Fees & shipping: Return shipping is typically the customer’s responsibility and a 20%–30% restocking fee may apply for non-defective returns.
  • Non-returnable: Software/licenses, digital items, special orders, and customized items are non-returnable.
  • Damage/DOA: Report within 48 hours with photos/video for review.
For assistance, contact: sales@d2dis.com

     

    EXCEL IN YOUR IT JOURNEY WITH
    D2D IT SERVICEs.

    At D2D IT Services, we expertly meet your distinct needs for third-party hardware maintenance and networking with comprehensive, seamless solutions. Our unmatched expertise, profound knowledge, and proven reliability ensure your infrastructure is not just supported, but optimized. Ready to elevate your IT capabilities? Let’s explore how D2D can enhance your infrastructure today.

    CONTACT AN IT SPECIALIST TODAY

    CUSTOMER SERVICE

    COMPANY INFO

    COMPNY - QMS

    CONTACT INFORMATION

    Copyright © 2018-2025 D2D IT Services. All Rights Reserved.

    Pop UP