Eligibility for Returns and Replacements:
Empowering federal agencies with cutting-edge IT hardware and solutions to drive success.
U.S – state and federal Customer’s only
Eligibility for Returns and Replacements:
Returns and replacements are only accepted within 30 days of the order date.
To be eligible for a return or replacement, the item must be unused, in the same condition that you received it, and in its original packaging.
Procedure for Returns and Replacements:
To initiate a return or replacement, please contact our customer service team at sales@d2dis.com with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. RMA Form
Return Shipping:
Customers are responsible for paying for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Replacements:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
For replacements, we will ship the new item to you once the returned item is received and verified.
Return & Refund Policy
- Returns for non-defective items may be eligible for a refund, subject to a restocking fee ranging from 20% to 30%.
- Return requests must be made within 30 calendar days of the invoice date.
- Products purchased under GSA contracts may have different return restrictions per contract terms.
- Defective Products – Must be reported within 30 days of delivery. Replacement is subject to manufacturer warranty.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to software, digital downloads, and customized products.
Defective or Damaged Items:
If you receive a defective or damaged item within 30 days of the order date, please contact us immediately at sales@d2dis.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
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We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for trusting D2D IT Services.
- sales@d2dis.com
- +1 (512) 379-8388
- CORPORATE OFFICE: 7700 W Parmer Ln, Austin, TX 78729
EXCEL IN YOUR IT JOURNEY WITH
D2D IT SERVICEs.
At D2D IT Services, we expertly meet your distinct needs for third-party hardware maintenance and networking with comprehensive, seamless solutions. Our unmatched expertise, profound knowledge, and proven reliability ensure your infrastructure is not just supported, but optimized. Ready to elevate your IT capabilities? Let’s explore how D2D can enhance your infrastructure today.
D2D IT Services – Commercial Customer’s Return & Refund Policy
Eligibility for Returns and Replacements
- Returns are accepted within 7 days of the delivery date.
- To qualify, items must be:
- Unused, unopened, and in original factory packaging (including all manuals, cables, accessories, and warranty cards).
- Free from any signs of wear, tampering, or damage.
- Any product not returned in original, resellable condition may be rejected or subject to a restocking fee (20–30%).
Procedure for Returns and Replacements
- To initiate a return, email sales@d2dis.com with:
- Order number
- Reason for return
- Supporting evidence (photos/videos if product is defective or damaged).
- Our team will review your request and issue a Return Merchandise Authorization (RMA) number with instructions.
- Items returned without an RMA will be refused.
Return Shipping
Customers are responsible for all return shipping costs, unless the return is due to:
- Incorrect product shipped by D2D IT Services
- Manufacturer defect verified upon inspection
A trackable shipping method with insurance is required. D2D IT Services is not responsible for lost or damaged return shipments.
Refunds & Replacements
- Refunds are issued only after inspection and approval.
- If approved, refunds will be processed within 10–15 business days to the original payment method only.
- Chargebacks / payment disputes filed before following the RMA process will void eligibility for refunds.
- Replacements will only be shipped once the returned product is received and verified.
Non-Returnable Items
The following are non-returnable under any circumstances:
- Software, licenses, and digital products
- Customized or special-order items
- Open-box electronics, networking equipment, or storage devices
- Any product showing signs of misuse, tampering, or serial number removal
Defective or Damaged Items
- Must be reported within 48 hours of delivery with clear evidence (photos/videos).
- If approved, we will arrange a replacement or refund per manufacturer warranty guidelines.
Fraud Prevention & Abuse
To protect against return fraud and abuse, D2D IT Services reserves the right to:
- Refuse returns from customers with a history of excessive returns, disputes, or chargebacks.
- Charge up to a 30% restocking fee for returns deemed non-compliant.
- Report fraudulent activity (e.g., returning different or used items) to law enforcement and payment processors (PayPal, credit card companies, etc.).
- Final Note
By purchasing from D2D IT Services, you agree to this Return & Refund Policy. Our team is committed to fair business practices and customer satisfaction, but we must also protect against fraudulent activities to keep prices fair for all customers.
📧 For assistance, contact: sales@d2dis.com
EXCEL IN YOUR IT JOURNEY WITH
D2D IT SERVICEs.
At D2D IT Services, we expertly meet your distinct needs for third-party hardware maintenance and networking with comprehensive, seamless solutions. Our unmatched expertise, profound knowledge, and proven reliability ensure your infrastructure is not just supported, but optimized. Ready to elevate your IT capabilities? Let’s explore how D2D can enhance your infrastructure today.
