Strategic Technical Operations by D2D IT Services
Application Performance Monitoring
At D2D IT Services, we offer advanced monitoring solutions that deliver complete visibility into the health and performance of your applications along with their supporting infrastructure.
Advanced Application Monitoring Features
- Distributed tracing
- Live code profiling
- Exception tracking
- Service-level root cause summary
- Trace-level root cause summary
- Full-stack visibility into critical applications
- Support for both physical and virtual infrastructure
- Adaptability for native and hybrid cloud environments
- Optional application patching
- Optional configuration management
Key Takeaways & Differentiators
- Comprehensive trace and service level root cause analysis to quickly identify issues
- Full-stack visibility into essential applications
- Advanced monitoring capabilities for applications, transactions, services, servers, hosts, containers, and serverless environments
- Seamless integration with D2D IT Services NOC for monitoring, management, and response
- Utilization of advanced platforms for distributed tracing, live code profiling, and exception tracking, including service dependency mapping
- Monitoring capabilities across multi-cloud and hybrid environments
- Rapid problem identification and resolution
- Unified view into the health of application performance
To discover how we can assist you,
Digital Content Management
D2D IT Services empowers clients to concentrate their internal resources on higher-value tasks by outsourcing the ongoing maintenance of legacy applications. We provide skilled and experienced professionals to monitor, troubleshoot, and enhance client applications and systems.
Outsourced / Managed Services
- Conduct regularly scheduled maintenance
- Monitor application performance in production and implement performance improvements
- Manage hosted platforms and relationships with hosting providers and third-party vendors
- Execute bug fixes
- Enhance the application, APIs, supporting databases, and back-end systems
- Process incidents and feedback routed through operations via end-user feedback or service desk
Key Takeaways & Differentiators
- Decades of experience in supporting operations for legacy applications
- Comprehensive support for DevOps and other Agile development models
- Capability to connect with D2D IT Services’ Call Center or Help Desk offerings
- Proficiency in applying DevOps principles to streamline the software development lifecycle
- Integrated NOC, Service Desk, and Application Development services for complete incident/request lifecycle management
- Extensive experience across multiple development stacks
- Familiarity with various development methodologies, primarily Agile
- Commitment to improving and enhancing User Interface and User Experience (UI/UX)
To explore how we can help you,
Data Center Operations
D2D IT Services provides ITAR-compliant Network Operation Center services, offering unified monitoring and management across the enterprise to promptly isolate service interruptions.
Outsourced / Managed Services
- Perform regularly scheduled maintenance
- Monitor application performance in production and implement performance enhancements
- Manage hosted platforms and maintain relationships with hosting providers and third-party vendors
- Execute bug fixes
- Enhance the application, APIs, supporting databases, and back-end systems
- Process incidents and feedback routed through operations via end-user feedback or service desk
Key Takeaways & Differentiators
- Complete ITAR compliance, including access controls, system management, data transmission, and executable software on shared systems
- Asset discovery and mapping for critical enterprise applications
- Monitoring of physical and virtual infrastructure, networks, interfaces, and circuits
- Database performance monitoring
- Adaptability for native and hybrid cloud environments
- Support for application patching
- Configuration management
- US-based delivery centers
To discover how we can assist you,
Workplace Services
Enhancing the service experience by offering a single point of contact to support end-user computing systems, D2D IT Services ensures seamless management of service incidents and requests from start to finish.
Outsourced or Managed Services
- Level 0 – Self Help: Develop and maintain self-service options using automation technology to handle routine IT tasks.
- Level 1/2: Triage, front-end user support, and service restoration.
- Full ITIL Lifecycle Management: Complete management of incidents, requests, and functional support for applications and devices.
- Persona-Based and VIP Support: Customized, high-level support tailored to individual user needs.
Key Takeaways & Differentiators
- U.S.-based 24/7 support.
- Customized and adaptive support models.
- Blended Level 1 and 2 technical skills.
- Certified since 2007 in service excellence (ITIL, HDI).
- High customer satisfaction and service efficiency.
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Enterprise Monitoring & NOC
Network Operations Center (NOC) Services offer unified monitoring and management across your enterprise to detect and address service interruptions in real-time.
Fully Customized Monitoring Services:
- Asset Discovery and Mapping: Comprehensive oversight of all critical enterprise applications.
- Infrastructure Monitoring: Both physical and virtual environments, including cloud platforms.
- Application Patching and Configuration Management: Ensuring optimal performance and compliance.
What Makes Us Stand Out:
- U.S.-based, fully redundant monitoring, with support from offshore resources as needed.
- 24/7 monitoring of your enterprise from our U.S. service centers.
- Seamless integration with service desk operations.
- Advanced infrastructure, application, and database support (L2/L3).
- Coordination with third-party vendors for efficient issue resolution.
To Learn More About How We Can Assist You
