Terms and Conditions

Terms And Conditions

Empowering federal agencies with cutting-edge IT hardware and solutions to drive success.

Government Customers – Terms and Conditions

Welcome to D2D IT Services

Please read these Terms and Conditions carefully before using our website and services.

1. Agreement to Terms By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the website or use our services. These Terms and Conditions apply to all federal, state, and local government agencies, including purchases made under our GSA MAS Contract # 47QTCA24D001X.

2. Use of Services

You must be an authorized government representative to access our website and use our services for procurement purposes.
You are responsible for ensuring that any information provided to us is accurate, complete, and current.
You agree not to use our website or services for any unlawful or unauthorized procurement activities.

3. Sales & Payment Terms

Quote Validity – Government quotes remain valid for 15 days from the date of issue unless otherwise specified.
Accepted Payment Methods – We accept: (GPC – No processing fees apply), (ACH), (IPP), (WAWF), (FEDPAY), (PIEE)
Payment Terms – Net 30 payment terms apply as per FAR 32.905.
Tax Exemption – Federal agencies are exempt from sales tax under FAR 52.229-1. A tax-exempt certificate may be required for state and local government entities.
Order Processing – Government orders are prioritized and will be processed per FAR 52.212-4 terms.

Payment & Billing

Paying for Your Orders

Items in GSA Advantage can be purchased using a SmartPay Government Purchase Card, an Activity Address Code (AAC or DoDAAC), or a state and local government issued credit card.

For more information on the SmartPay Government Purchase Card, click here.

AAC purchasing details

GSA Advantage only allows the use of an AAC (AAC or DODAAC) to purchase GSA Global Supply items. Note – Multiple Award Schedule items must be purchased using a purchase card.

If you plan on purchasing GSA Global Supply items on GSA Advantage using an AAC/DoDAAC, you must first obtain an AAC Password. An AAC and Password are also required when using the FEDSTRIP Ordering function on GSA Advantage.

Need an AAC Password? Complete the ACC Password Request form.

You will be notified by GSA of your assigned password.

Need a Department of Defense DoDAAC? click here to find your POC.

Need a Civilian AAC? click here to find your POC.

Using a Credit Card

Credit Card Authorization and Billing

Upon checkout, GSA will obtain a credit card authorization only for GSA stock or special order NSN items ordered. Your card will not be billed until the items are shipped. Authorization and billing for MAS item purchases will be conducted by the schedule contractor, not GSA. MAS contractors have been instructed to bill only after shipment is made. For more information on the use of the Government-wide purchase card, view the Contract Guide, and click on “Master Contract, Terms and Conditions”.

Credit card expiration policy

GSA Advantage will prompt you to update your credit card whenever there are 20 days or less remaining on your card. (Most renewed credit cards are issued 30 days in advance of the old card’s expiration date.) You will be unable to purchase using a card having 20 days or less. This is because GSA Advantage does not authorize your card for MAS orders. MAS orders are passed to the contractor. The contractor does not bill the card until shipment. Unfortunately, due to longer lead-times, credit cards with only a few days remaining before expiration are often invalid by the time the contractor attempts to authorize the transaction.

Credit Card Security Codes

Credit Card Security Codes are more frequently being requested by vendors. Due to security constraints, we do not currently provide the ability to enter the security code. However, some vendors may choose to contact you for this information. If a vendor contacts you about your credit card security code, we suggest asking the vendor to provide the purchase order number for verification before giving them the security code.

What is a Security Code?

The security code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. It is not the same as the credit card number. This code helps validate that the customer placing the order actually has the credit card in his/her possession, and that the credit card account is legitimate.

Where can I find the Security Code?

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Security Code.

Using an Activity Address Code

Purchases made for GSA Global Supply items using an Activity Address Code (AAC or DoDAAC) will be billed by GSA to your agency via the Treasury/IPAC system. GSA Advantage no longer allows the use of an AAC (AAC or DODAAC) to purchase Multiple Award Schedule items.

Prompt Payment Discounts

There are no prompt pay discounts for GSA stock or special order NSNs. The standard prompt pay terms for MAS program products and services are NET 30 days unless otherwise specified.

When will I be billed for orders placed through GSA Advantage?

Neither GSA nor vendors may charge your government Purchase Card or Activity Address Card (AAC) account until the merchandise is shipped. Additionally, you will not be charged for backordered items until the items are actually shipped.

What is the billing cycle for GSA NSN Requisitions?

Purchase Card: Bills are generated when the shipment confirmation record is received by Finance. These are normally billed daily. However, if you have selected Consolidated Billing as your default billing option, the billing is generated on the 1st workday of the month and again near the 15th of the month.

Activity Address Cards (AAC): Bills are generated on the 1st workday of the month and again near the 15th of the month.

Note: If your agency requires all charges to be made prior to the end of the fiscal year, orders should be processed by September 15.

Order Cancellation

A “Cancel Item” function in order history allows you to request cancellation of GSA NSN or schedule items. You may request cancellation of a GSA item only on the same day the order is placed. You are encouraged to follow up with the Vendor to see if your cancellation was accepted.

Note: 1-day delivery items cannot be cancelled.

Activity Address Cards (AAC): Bills are generated on the 1st workday of the month and again near the 15th of the month.

Note: If your agency requires all charges to be made prior to the end of the fiscal year, orders should be processed by September 15.

Invoices and Receipts

GSA does not provide invoices or receipts after you place an order. When you make a purchase on GSA Advantage, you will either purchase GSA supplied NSN items or Multiple Award Schedule (MAS) items from a vendor. At the time you place the order, you are provided an order receipt on the screen and you must print a copy for your records. In addition, you can elect in your profile to get an email confirmation of the order with complete details.

Note: 1-day delivery items cannot be cancelled.

Activity Address Cards (AAC): Bills are generated on the 1st workday of the month and again near the 15th of the month.

Note: If your agency requires all charges to be made prior to the end of the fiscal year, orders should be processed by September 15.

4. Shipping & Delivery

Orders will be processed and shipped in compliance with FAR 52.247-34 (FOB Destination) unless otherwise stated.
Delivery times vary based on product availability and manufacturer lead times.
Tracking details will be provided upon shipment.

5. Return & Refund Policy

Returns for non-defective items may be eligible for a refund, subject to a restocking fee ranging from 20% to 30%.
Return requests must be made within 30 calendar days of the invoice date.
Products purchased under GSA contracts may have different return restrictions per contract terms.
Defective Products – Must be reported within 30 days of delivery. Replacement is subject to manufacturer warranty.

6. Compliance & Certifications

All products sold under our GSA MAS contract comply with:

Trade Agreements Act (TAA) – 19 U.S.C. § 2501-2581
Buy American Act (BAA) – FAR 52.225-1
Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) requirements

7. Limitation of Liability

D2D IT Services LLC and its affiliates are not liable for:

Loss of government funds, operational downtime, or indirect damages resulting from delayed or defective products.
Carrier delays, manufacturer lead times, or unavailability of specific products.
Any procurement decisions made outside of GSA MAS or FAR guidelines.

8. Governing Law:

These Terms and Conditions shall be governed and construed in accordance with federal procurement laws and FAR/DFARS regulations. Disputes will be handled per FAR Subpart 33.2 – Disputes and Appeals.

9. Changes to Terms

D2D IT Services LLC reserves the right to update these Terms and Conditions without prior notice. Continued purchases from our platform constitute agreement to the revised Terms.

8. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us.

Email: sales@d2dis.com

Ph: +1 (512) 379-8388

Thank you for trusting D2D IT Services.

Commercial Customers – Terms and Conditions

Welcome to D2D IT Services

Please read these Terms and Conditions carefully before using our website and services.

1. Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the Sales portal website or use our services.

These Terms and Conditions apply to all private sector businesses, resellers, and individual buyers purchasing from D2D IT Services LLC.

2. Use of Services

You must be at least 18 years old to access our website and place an order.
You are responsible for ensuring that any information provided to us is accurate, complete, and current.
You agree not to use our website or services for any fraudulent, unauthorized, or illegal transactions.

3. Sales & Payment Terms

Quote Validity – Commercial quotes remain valid for 7 days from the date of issue unless otherwise specified.
Accepted Payment Methods – We accept:
- Credit Card (Processing fees apply)
- ACH
- Wire Transfer

Payment Terms – Full upfront payment is required before order processing. Orders will not be processed until payment is received in full.
Credit Card Processing Fees – A standard credit card fee applies to all transactions.
Sales Tax – Sales tax is charged where applicable by law. Buyers must provide a valid tax exemption certificate if applicable.

4. Shipping & Delivery

Orders will be processed only after full payment is received.
Shipping fees are calculated separately and will be included in the final invoice unless otherwise stated.
Estimated delivery times vary based on product availability and shipping carrier delays.
Tracking information will be provided once the order has been shipped.

5. Return & Refund Policy

Non-Defective Returns – Returns are only accepted for unopened, original packaging items within 15 days of purchase.
Restocking Fee – A 20% to 30% restocking fee applies to all non-defective returns.
Defective Products – Must be reported within 7 days of delivery. Replacement is subject to manufacturer warranty.
Return Shipping – Customers are responsible for the return shipping costs unless the return is due to a defect or shipping error on our part.

6. Order Cancellation Policy

Orders cannot be canceled once processed. If a cancellation request is made before shipment, the order may be canceled at the discretion of D2D IT Services LLC.
Orders that have already been shipped cannot be canceled and will follow the return policy outlined above.

7. Limitation of Liability

D2D IT Services LLC and its affiliates are not liable for:

Any loss of business, profits, or revenue resulting from delayed or defective products.
Carrier delays, manufacturer lead times, or out-of-stock items affecting order fulfillment.
Any misuse, improper installation, or damagecaused after delivery.

8. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the State of Texas, without regard to conflict of law provisions.

9. Changes to Terms

D2D IT Services LLC reserves the right toupdate or modify these Terms and Conditions without prior notice. Continued purchases from our platform constitute agreement to the revised Terms.

Email: sales@d2dis.com

Ph: +1 (512) 379-8388

Security & Compliance Policy

To ensure the highest level of security and protect against spam and fraudulent activities, D2D IT Services LLC follows strict compliance standards:

1. First-time inquiries will only receive a response after approval.
2. We do not accept or respond to emails from unapproved domains.
3. All inquiries, including quote requests, must come from a business email domain with a valid SSL certificate.
4. We do not respond to emails from free/public domains (e.g., Gmail, Yahoo, Outlook) or any domain that does not meet our compliance standards.
5. We prioritize secure communication to protect both our company and our customers, ensuring a safe and trusted business environment.

EXCEL IN YOUR IT JOURNEY WITH
D2D IT SERVICEs.

At D2D IT Services, we expertly meet your distinct needs for third-party hardware maintenance and networking with comprehensive, seamless solutions. Our unmatched expertise, profound knowledge, and proven reliability ensure your infrastructure is not just supported, but optimized. Ready to elevate your IT capabilities? Let’s explore how D2D can enhance your infrastructure today.