Customer Overview

Our client, a large public sector health organization, needed to modernize its network infrastructure to support its critical services across more than 200 locations. Their existing technology was outdated, causing frequent disruptions and impacting the efficiency of their operations. To address this, they decided to upgrade to a secure and high-performing SD-WAN solution, but needed a reliable partner to execute the deployment smoothly and within a tight timeframe.

The Challenge

• Widespread Branch Network: The project required coordinating equipment replacements and installations across 200 locations, each with unique requirements.
• On-Site Support and Physical Presence: Each site needed specialized technicians on the ground to handle the installation, testing, and validation of the new SD-WAN devices.
• Stringent Timeline: The organization needed to complete the upgrade quickly to avoid disruption of essential services and minimize downtime for critical operations.

Our Approach

D2D IT Services was selected to lead the project, leveraging our extensive field support expertise to implement a comprehensive deployment plan. Here’s how we made it happen:

1. Rapid Project Planning and Resource Allocation:
   • Developed a tailored project plan within a week, outlining logistics, staffing, and equipment distribution across all branch locations.
   • Identified and mobilized a team of skilled field engineers to manage the deployment, ensuring nationwide coverage and adherence to the project timeline.
2. Efficient Coordination and Standardized Installation:
   • Created detailed, step-by-step installation guides and documentation to ensure consistent, high-quality service across all sites.
   • Dispatched our trained technicians to each branch to remove outdated equipment and install the new SD-WAN devices, integrating them with existing systems for seamless operation.
3. Centralized Project Management and Real-Time Support:
   • Established a centralized project management office to coordinate field operations, track progress, and provide real-time support to on-site teams.
   • Maintained transparent communication with the client, providing regular updates and immediate resolution of any site-specific challenges.
4. Comprehensive Testing and Post-Deployment Support:
   • Performed rigorous testing at each location to verify that the new SD-WAN solution was functioning optimally.
   • Provided post-installation support to address any initial issues and ensure smooth, ongoing operations.

Results

• On-Time Project Completion: Successfully deployed the new SD-WAN technology across all 200 locations within the agreed timeframe, minimizing service interruptions.
• Significant Network Performance Improvement: The new solution enhanced network stability, speed, and security, allowing the organization to support its expanding operations more effectively.
• Increased Operational Efficiency: Reduced downtime and improved network reliability led to better service delivery and higher satisfaction among staff and service recipients.
• Strong Long-Term Partnership: The successful execution of this large-scale deployment reinforced the organization’s trust in D2D IT Services, resulting in further collaboration on additional technology projects.

Conclusion

D2D IT Services played a pivotal role in transforming the network infrastructure of a major public sector health organization, ensuring a smooth transition to a modern SD-WAN solution across more than 200 critical sites. Our strategic planning, rapid deployment, and dedicated support helped the organization overcome its infrastructure challenges, resulting in a more reliable, secure, and high-performing network.